Game Support

 
AMH_Blue
For America’s Most Haunted PRODUCTION GAME Switch & Lamp Matrix charts, CLICK HERE
For America’s Most Haunted apron cards / instructions,  CLICK HERE
For America’s Most Haunted wiring / board chart,  CLICK HERE
For Spooky Pinball game set up instructions,  CLICK HERE
For Servo Replacement Video,  CLICK HERE

Rubber sizes for AMH

4 – 2.5″ rubber
2 – 3/16″ ID rubber (small purple posts)
4 – 3/8″ OD rubber (small spike posts)
4 – 3/8″ ID rubber (star posts)
4 – post sleeves 1 1/16″
2 – Standard Flipper rubber
Mylar Placement for AMH
Mylar Placement
CODE UPDATES
For the latest and greatest code for your America’s Most Haunted, simply follow the link below to Ben Heck’s AMH page… he’s developed a new “Auto Loader” program to help simplify the process. All the instructions, files, and documentation has been layed out for you.

www.benheck.com/amh/

 

ALSO… To finish off your code update, go into the game menu and reset everything to Factory Defaults… then adjust your coil strengths as needed. Zero is low power, 9 is high. Realistically you won’t see much coil strength reduction until you get to the lower numbers.

MORE ROB ZOMBIE GAME INFO COMING HERE SOON!!!

For Rob Zombie wiring / board chart,  CLICK HERE

For Rob Zombie lamp / switch charts (will download as a ZIP file),  CLICK HERE

For Rob Zombie Game Instruction Apron Cards,  CLICK HERE

Rubber sizes for Rob Zombie’s Spookshow International

3 – 2 1/2″
1 – 3″
3 – 3/8″ OD
3 – 1 1/16″ post sleeves
1 – 1 1/4″
1 – 3/4″
1 – 2″
2 – 3/16″
9 – 3/8″

Mylar Placement for Rob Zombie

Rob Zombie Mylar Kit

 

Code updates will be MUCH simpler on Rob Zombie’s Spookshow International.

Read the instructions shown below. WE CAN’T STRESS THIS ENOUGH…. DO EVERYTHING AS EXPLAINED BELOW IN ORDER, OR YOU WILL HAVE ISSUES!!! Make absolutely sure you use the SD card from your game, and FORMAT IT AS SHOWN. Failure to do so will bomb your EEPROM and force you to send / swap a new one with us.

Download the latest stable code V0019 (Media + Firmware),  CLICK HERE
*use manual update process (See image below for machine update process)

CLICK HERE FOR A VIDEO ON HOW TO UPDATE YOUR CODE IN ROB ZOMBIE AND LATER GAMES

Visual update process… CLICK PHOTO FOR LARGER VIEW

*PLEASE READ*
Do NOT drag the update files from the zip file to the SD CARD.
Do NOT open the zip file and click “extract” to the SD CARD,

Both of these actions can and will cause the game to run in an unexpected manner, or not at all.

PinHeck Code Update Instructions.

 

 

dominosslider

 

For Latest Domino’s Code (rev 5): CLICK HERE

For Domino’s Lamp Matrix: CLICK HERE

For Domino’s Switch Matrix: CLICK HERE

For Domino’s Wiring Chart: CLICK HERE

 

FAQ’S
Q – How long will it take me to get my game?
A – We are very proud that we got the Rob Zombie game down to a deposit and NOTHING more until your game is complete. No more pre-pay and wait! Games are shipping now but please keep in mind, we sold all 300 games quickly and it will take some time to produce them all. The goal right now is 18 months or less from game #1 to game #300. We do our best! Faster doesn’t always translate to better production. HAPPY TO REPORT AS OF 5-9-2017, WE ARE FAR AHEAD OF THIS GOAL!
Q – Why do you have no 800 number for me to call?
A – Basically my cell phone is my constant customer contact. I answer emails and texts constantly… even on Sunday nights, although I might let them slide a bit during Packer games. I love talking to customers, but I also need to run the company… if I’m on the phone constantly, I get nothing done. We will take care of any and all issues asap. Usually it’s within minutes. Always it’s within 24 hours. The bulk of our customers have my phone number, and can always call if absolutely needed. Email allows our tech to think, diagnose, and send you detailed instructions, photos, charts, etc for speedy help to get you back up and flipping!
Q – What about parts? Will I be able to fix this game down the road with you being such a small company?
A – Can you get every unique part for every game ever made? Odds are with us, you will! Many of our plastic parts are 3D printed and open source. Need a new one? Download the file and print it… don’t have 3D printer access? Shoot us and email and we can make one for you now, or 20 years from now. As long as those files exist, the parts are available. We’ll always have ramps on hand for spares, and playfields / plastics can be re-made when demand is needed at any time. The bulk of our common pinball parts (flippers , pops, slings, targets, etc) are available at www.pinballlife.com and are very familiar to you if you’ve ever worked on a game. Our power supplies are readily available as well should one ever fail. We kept all these things as simple as possible just for this reason.
Q – What about the board? Can it be easily serviced?
A – The PinHeck board system is designed to be user friendly… all our transistors are the same as you see on many modern games. The bulk of our chips are socket mounts to make swapping them a breeze. YES! The average tech can work on this board, and replacement boards are available if you’d like a backup. It’s a simple but powerful all in one design.
Q – What is your warranty?
A – We’ll cover parts in your game in home use for 1 year. Location use will be 90 days (same as that big pinball company). We like owners that customize their games, but please understand if you’re tapping into the wiring or board somewhere, you’re doing so at your own risk and voiding your warranty.
Q – What if I change my mind after I make my deposit? Do I get it back?
A – Here’s the deal… we aren’t a big company with buckets of cash, so when you make your deposit, BE CONFIDENT IN YOUR PURCHASE! All games here are basically custom and made per order… From the first day at Spooky Pinball LLC, when we take a deposit it automatically goes directly into funding your game. Please don’t put a deposit down because our games are “limited” and you want to hold a spot in line. We pride ourselves in NOT showing games until they are nearly or fully complete so you know what you’re getting before you commit. Once your deposit is made, we consider the game yours, and you should do the same. We have had a couple customers “sell their spot in line” to friends, and we will work with you if something comes up that creates hardships… but again, your deposit is a commitment to buy, so please treat it as such.
Thanks for reading this… our customers are EVERYTHING to this little company. We do our absolute best to be open and honest about everything we do. If you have further questions on game sales, just contact KT at kt@spookypinball.com. For tech support help, contact Chris at service@spookypinball.com. For other business questions, contact Charlie anytime at charlie@spookypinball.com.
THANK YOU ALL!!!
 Posted by at 3:13 pm